How it works
A clinical supply chain,
not a vendor list.
Six phases, one accountable partner. Here's exactly what happens between a patient tapping 'submit' and, when treatment is clinically appropriate, a package arriving at their door.
Phase 1 · Integration
Connect in days, not quarters
White-labeled intake forms or full REST API — your choice.
Dedicated solutions engineer through go-live.
Sandbox environment with test encounters from day one.
Phase 2 · Intake
Structured data, clean handoff
Dynamic medical questionnaires tuned per vertical and state.
ID verification and duplicate-patient detection built in.
Every intake lands in EONPRO already coded for review.
Phase 3 · Clinical review
State-matched providers, fast
Asynchronous review or synchronous video where states require it.
Median turnaround under 4 hours; SLAs in writing.
Escalation pathways and clinical director oversight on every protocol.
Phase 4 · Fulfillment
From signature to doorstep
Prescriptions route automatically to a partner pharmacy licensed in the patient's state.
Cold-chain and compounded therapies handled end to end.
Tracking events flow back to your product via webhooks.
Phase 5 · Retention
Follow-up care, built in
Clinician-led follow-ups and prescription renewals keep patients on therapy safely.
Automated check-ins and lab reordering where clinically indicated.
Churn-risk signals surfaced to your team in real time.
Phase 6 · Reporting
Visibility your board will love
Live dashboards for encounter volume, turnaround, and fulfillment.
State-by-state performance and licensure coverage reports.
Exportable audit documentation, always current.
Typical timeline
Live in as little as two weeks.
Contract, credential mapping, integration, and first live encounter — most partners launch faster with Vital Link than with their internal legal review of the alternatives.
Bring us your hardest state